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FAQ

1. How long does delivery take?

Orders are processed within 1–3 business days.
Delivery typically takes 7–15 business days across the UK.

We provide full tracking on all orders.

Where do your products ship from?

We work with trusted international suppliers to offer exclusive products at competitive prices.

All orders are shipped directly to you.

Will I receive a tracking number?

Yes — once your order is dispatched, you will receive a tracking link via email.

Do you offer returns?

Yes. You can request a return within 14 days of receiving your order.

Items must be unused and in original condition.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us within 48 hours with photos.

We will resolve it quickly with a replacement or refund.

Are payments secure?

Absolutely.

We use secure encrypted checkout systems and accept trusted payment methods like Visa, Mastercard, PayPal, Apple Pay, and Klarna.

Do I need to pay customs fees?

Most orders arrive without additional charges.

If any fees apply, they will be clearly communicated.

Can I cancel my order?

If your order hasn’t been processed yet, we may be able to cancel or modify it.

Please contact us as soon as possible.

How can I contact support?

You can reach our support team at:support@velixia.com

We aim to respond within 24 hours.

Why choose us
Shop with complete confidence
Tracked Delivery
Fast, secure delivery across the UK — every order tracked to your door.
Secure Payment
SSL-encrypted checkout keeps your details fully protected at all times.
Flexible Payments
Pay your way with trusted methods including card, PayPal and more.
Money-Back Guarantee
Not happy? We'll make it right — no hassle, no questions asked.